Customer Support
Our Remote Teams
Our Remote teams are more than skilled in handling your customer needs. Managing and growing your business is both time and money consuming and most importantly very critical for many businesses.
We at PLATINUM DIGITAL SERVICES LLC have highly trained agents who can manage wide range of customer support activities.
WHY US?
Customer Support
Dedicated agents to provide a concierge level of service to your customers via phone, chat, email, in-app, and social media support.
Multilingual Support
Dedicated agents to provide support in over 20 different languages for our customers around the globe.
Technical Support
Dedicated agents with a variety of tech backgrounds, trained to handle the most technical of issues, with a concierge level of service.
Customer Success
Dedicated Customer Success Managers to maintain healthy relationships, fight churn, improve NPS, and upsell!
HOW IT WORKS
CONSULTATION
You are assigned a consultation manager who listen to your business objectives and examine how we can assist your workflow.
PROPOSAL
After examining we deliver you a written proposal and give you a time to go through it thoroughly.
RECRUITMENT
Our recruitment team starts hiring young talented individuals to handle your needs, ultimately, we curate a custom team only for you.
TRAINING
After recruitment training process starts and once certification is completed team members are 100% dedicated to you only.
MANAGEMENT
Team is assigned a manager who help ensure that work is done efficiently and correctly.
REVIEW
CSM is designed that ensure that you are satisfied with us. We are improving and working continuously for you.
